Frequently Asked Questions
Everything you need to know about mastering your Char-Griller experience.
What is the standard shipping timeframe for grills and smokers?
Most orders are processed within 1-2 business days. Due to the size and weight of our grills, standard freight shipping typically takes 5-10 business days depending on your location.
How do I season my new Char-Griller for the first time?
To protect your grill from rust and create a non-stick surface, coat all interior surfaces with a light layer of vegetable oil and heat the grill to 400°F for approximately one hour before your first cook.
What is your return policy for unused products?
We offer a 30-day return window for items in their original, unassembled packaging. Please note that return shipping costs for heavy freight items are the responsibility of the customer unless the product is defective.
Does my Char-Griller come with a warranty?
Yes, our grills typically feature a 1-year limited warranty on most parts, with a 5-year warranty on the hood and grill body against rust-through or burn-through. Registration is required via our website.
Can I use both charcoal and wood in my smoker?
Absolutely. While charcoal provides a steady heat source, adding wood chunks or logs is encouraged to achieve that authentic smoky flavor. Always ensure the air dampers are adjusted for proper combustion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options through Affirm for larger grill purchases.