Returns & Exchanges

At Char-Griller, we stand behind the quality of our grills and smokers; if you are not completely satisfied with your purchase, you may return your item in its original, unassembled condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Ensure the product is securely packed in its original packaging, including all manuals, hardware, and accessories to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop your package off at an authorized carrier location; please note that return shipping costs are the responsibility of the customer.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned unit for damage or use, we will process your refund to the original payment method within 7-10 business days.